Call Center Services

Smart customer service.  When and where you need it.

Whether your needs are for inbound or outbound call projects or ongoing call center support, Dawson Logistics can help. Our dynamic call center services can be customized to meet a variety of different business needs.

Focus on your business.  We’ll focus on support.

Let us worry about the overhead and staffing, training and infrastructure of a best-in-class customer support system.   Our affordable, turn-key solutions allow you to focus on your core business activities while your customers are supported with care and consideration.

Dawson Logistics Call Center Services:

  • Our dedicated, professional and experienced staff is trained specific to your project or ongoing call support needs. Your customers feel as though they are calling your company and speaking to your employees
  • Staffed by 100% U. S. based agents
  • Select your own nationwide, toll-free number or incorporate your current call numbers into our system
  • Voicemail services
  • Proprietary call interface software allows us to customize your scripts for you specific needs.
  • Ability to interface with your company website
  • Ability to set up multiple queues, enabling us to manage multiple call projects for you at any given time
  • Customized reporting based on any of your chosen key performance indicators.
  • Monitors call answering activity in real-time for quality assurance
  • Offers real-time, customized reporting
  • Tracks call volume by day and month
  • Captures the data that you and your clients want to see, customized to your specific needs and broken out for ease of understanding
  • Schedules to fit your needs or 24/7/365 coverage
  • Ability to flex staff to fit your needs