Guardian Angel℠ Pharmaceutical

In the fast growing and highly competitive world of specialty pharmaceuticals, it’s crucial for your patients to receive 100% committed day deliveries.

Our extremely high-touch, white-glove Guardian AngelSM service allows patients to receive their life-critical, high-value, and/or cold chain packages on the committed day. Our Guardian AngelSM tracking system is the world’s most sophisticated emergency response logistics services of its kind.

When an unexpected delay occurs, a Guardian AngelSM Logistic specialist provides the solution to get the package delivered to your patient on the committed day. During the recovery of the shipment, pro-active communication is maintained with your patient to keep them apprised to the status of the delivery.

For your patients, waiting until tomorrow is not an option. Guardian AngelSM not only enhances customer service and persistence and compliance, but directly improves your bottom line by virtually eliminating the costs of reships.

  • Committed day delivery rate of 99.996%
  • Final mile white-glove delivery made to specific recipients and locations within the home, business, medical facility or job site
  • 24/7 customer support
  • 100% of specialists are HIPPA trained
  • Shipment tracking data in real time
  • Proof of deliveries (PODs) with signature capture
  • Comprehensive pre and post delivery services
  • Day of delivery pre-calls
  • Scheduling and delivery updates with recipients
  • Follow up calls to delivery recipients to ensure satisfaction with delivery experience and shipment accuracy